We are interested to hear your feedback on our services and on our website. If there is anything we could do differently to make our services better for you, please let us know. Equally, if there is anything you think we are doing well we’d like to hear from you. You can complete our online feedback form by clicking on the link below.
If you would like a response to your feedback, please ensure you leave your contact details.
If you have a query regarding an application for a Police Certificate, Subject Access or International Child Protection Certificate, please do not use the feedback form. You should contact ACRO Customer Services.
Click here to submit your comments.
"I am very impressed with the speed and quality of service received from ACRO.
It is refreshing to deal with a company of such calibre."
Sami, South Africa
"Incredibly impressed by the efficient and extremely helpful service"
"Your customer care and online support is astonishing."
"I just want to thank you for all your help with this process. You were awesome and very helpful."
"Wow that was fast! Thank you so much - I can't tell you how happy I am. It's all we are waiting on to apply for our Australian residency."
"May I pay a heart felt and sincere compliment to your department. With all due respect to the Civil and Police Services of other countries, the British I believe, as I have always believed, have been always exemplary and best in promptness, efficiency, courtesy and administration, and are therefore indeed very reliable and dependable."
“I would like you to extend a sincere thank you to your team for all their help and support and I hope you will praise them for their excellent customer service. Trying to organise our migration from South Africa to Australia has been difficult and I must stress to you how helpful and professional your team has been.”