•  ERIC  |  European Request Information Capture 


    ERIC Image 1

    Arrested or investigating an EU National? 

    Do you know what information you need to request their overseas convictions?

    Can you ask them in their own language?


    Ask ERIC!


    ACRO has created an app to help police forces better access criminal conviction information from other EU countries in order to better protect communities and bring offenders to justice. 


    There are two versions of the ERIC app:


    You can either access the interative version which allows you input the data. UK users click here. EU users outside the UK click here. You can also read the handy user guide.




    You can access the checklist library which lists the information required (and its translation) for each country.

    Background to ERIC being created 

    The above link explains the European Criminal Record Information System (ECRIS), its benefits, what a request can be used for and the importance of data capture.  



    What’s the problem? 

    Capturing the right data from your suspect, witness, victim or subject is vital for ACRO to process an overseas conviction request and obtain information that could help you better protect our communities.

    Even within the EU, different countries require different information; some might require a passport number, others a second family name.

    If police don’t capture the required data, it’s not possible for the country in question to process the request.


    ACRO handles tens of thousands of requests for criminal conviction information from EU countries on behalf of UK police forces every year.

    In August 2015, 13% of requests we received from forces to EU Member States (1,050 of 8,071) had insufficient information for them to be processed.

    It’s important we do everything we can to ensure all requests for this vital information can be processed in order to fully protect our communities and bring offenders to justice. 


    For example, someone arrested for shoplifting might have a history of serious violent or sexual offences in their home country. If the request for previous overseas convictions can't be completed, we might otherwise never know about them meaning that person can't be properly managed as a violent or sexual offender or receive an appropriate sentence at court based their offending history. 

    It’s impossible to remember what information you’d need for each country, let alone how that translates into other European languages.

    But now you can ask ERIC for help!


    What is ERIC?

    ERIC is a Tool that provides the information that you need to ask the subject in order to make a request for their conviction record from another EU Member State. Each country has different requirements. ERIC also provides the questions that you need to ask in your language and their language. It provides a method of collecting this information and sending it to your office, Central Authority or other authorised location. The Tool has a link to the European Commission document database which provides a view of passports, identity cards, driving licences etc for EU Member States and some countries outside of the EU.


    How do I use ERIC?

    Read the handy user guides available in each EU language here


    Who can use ERIC?

    The interactive Tool is only available to law enforcement practitioners in EU Member States. The Library (non-interactive version) is open source and available to everyone on any device with internet availability.


    When can I use ERIC?

    UK: You should not use the interactive Tool for an arrested person if your custody system has an automated process already in place. 

    Outside the UK: Please refer to your Central Authority or agency policy.


    Can I use ERIC instead of the ACRO Request form (UK only)?

    This is not recommended. ERIC is primarily designed where you need to collect the information in a face to face situation where the ACRO form is not readily available. ERIC is designed as an aide memoire. You may find the Library version useful when completing the ACRO form.


    How can I access the ERIC Library?

    Via the ACRO website (www.acro.police.uk/ERIC.aspx) From here you will need to select the library link.


    How can I access the ERIC interactive tool?

    UK: type https://uk.eric-acro.eu/ into the address bar on your browser.

    Outside the UK: type http://eric-acro.eu/ into the address bar on your browser and select your country flag.


    Why am I not able to gain access to the interactive ERIC tool?

    This may be a firewall issue so please contact your IT department and ask them to register ERIC as an authorised website. If you have previously been able to access ERIC but are still having difficulties please email eu.data.app@acro.pnn.police.uk. ERIC works best on Google Chrome. If you are using Internet Explorer you will need to have a browser version of 8 or above.


    Can I use ERIC for non-EU nationals?

    Only if they are a resident in an EU Member State. 


    Can I use ERIC when dealing with a national of my own country?

    NO, unless they have dual nationality. ERIC is designed to enhance the process for making a request for conviction information to another EU Member State.


    Which flag shall I click on the interactive ERIC tool?

    You should select the flag of YOUR nationality NOT the subject’s nationality.


    Where can I find a list of each EU Member States’ requirements?

    There is a list, by country on the ACRO website (www.acro.police.uk/ERIC.aspx) From here you will need to select the library link.


    Which information is mandatory?

    There are 7 areas that are required for every country (Forename, Family Name, Gender, Date of Birth, Town of Birth, Country of Birth and Country of Nationality) and some additional ones for some countries. For example Spain requires two family names and for the Town of Birth in Paris, Lyon or Marseille, France requires the district (arondissment) number. ERIC will specify the mandatory fields depending on the country you select.


    Why can I not progress to the next stage after country requirements?

    The requirements are mandatory fields, therefore some information must be entered before you can move on. If you see a red field this indicates that piece of information is missing.


    The subject does not have all of the information requested. Can I progress without filling in all of the information?

    YES, but you must enter something in the mandatory fields, at least one character. However, this may mean that the other country is not able to identify the subject on their database.


    Can I use ERIC on my handheld device?

    This will depend upon your force/agency and the access permissions that they have provided. You will need to have internet access.


    Do I need to be linked in to my secure police network to use ERIC?

    UK: YES if you require the email facility but NO for the Library version or to download a PDF version.

    Outside the UK: NO. You are able to access the Library version or download a PDF version. You will not be able to use the email facility because there is no secure email network between EU law enforcement agencies in different EU Member States.


    Who should I email my request to?

    UK: This will depend on your force/agency. Some will require you to send it to your International Liaison Officer. In the UK some forces may allow you to send the request directly to ACRO (use:- ask.eric@acro.pnn.police.uk). It will then be processed.

    Outside of the UK: Your agency may require you to send it to your Central Authority or other location. We recommend that you take advice from your Central Authority or agency headquarters.


    How long will it take for me to obtain a response to my request once I have submitted the request?

    Providing you have sent the information to the destination designated by your force or agency and it has been forwarded to the Central Authority, the EU rules are that the other country has to respond within 10 days of receiving the request. However, there may be a process within the Central Authority, for example translation, which may take a little more time.


    Can I email my request to more than one email address?

    YES, ERIC allows you to enter up to 10 email addresses.


    How can I obtain a copy of my ERIC submission?

    UK: If you have entered your email address you will receive a confirmation by email once you have made the submission.

    Outside the UK: ERIC will provide a PDF for you to download.


    I have not received the email or PDF download with my request information, what can I do?

    Please email eu.data.app@acro.pnn.police.uk


    I have noticed a translation error, who can I report this to?

    Please email eu.data.app@acro.pnn.police.uk


    I am having technical issues, who can I report this to?

    Please email eu.data.app@acro.pnn.police.uk


    Is there a way to integrate ERIC into our local police systems?

    YES, please email eu.data.app@acro.pnn.police.uk for advice


    Who can I contact for more information?

    ACRO on eu.data.app@acro.pnn.police.uk. Our office opening hours are Monday to Friday 8.30 – 16.30 UK time.


    Can I speak to somebody on the phone about ERIC or the Library?

    We would prefer an email (eu.data.app@acro.pnn.police.uk) in the first instance so that we can direct your enquiry to the relevant person, who will call you back. Please indicate the nature of your enquiry.


    Tell us what you think

    If you’re in a police or other law enforcement team, we’d like to hear your experiences of using ERIC. Has it made your work easier? Has it helped your investigations or enquiries?

    Email us (eu.data.app@acro.pnn.police.uk) , or call us on +44 (0)1489 569800. 


    Information about the EU   

    The ERIC app has been developed by ACRO as part of our Improving Data Quality of EU Criminals project, which is funded by the Criminal Justice Programme of the European Commission.

    The contents of this publication are the sole responsibility of ACRO and can in no way be taken to reflect the views of the European Commission.


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