Please contact Customer Services for enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates.
The desk is open Monday to Friday between 7.30am and 7.30pm UK time.
Please note that due to the large volumes of enquiries we receive there may be a delay to enquiries sent by email. We apologise for any inconvenience.
+44 (0)2380 479 920
If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.
Jobs and recruitment enquiries
We're always looking for talented and enthusiastic people to join our workforce.
For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.
Police forces and other agencies
If you work for a police force or other law enforcement agency, please use the contact details below.
Members of the public should use the Customer Service contact details as above.
+44 (0)1489 569 800
Members of the media can contact ACRO's Communications Team between Monday and Friday from 8.30am to 4:30pm United Kingdom time.
We handle all media enquiries relating to the work of ACRO Criminal Records Office.
Please contact the
National Police Chiefs' Council for matters relating to broader national policing strategy.
PO Box 481
Subject Access post:
PO Box 623
ACRO c/o CitySprint
Unit 2, Solent Estate
If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.