Delivering Operational Benefits to Law Enforcement
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    ***Online applications will be unavailable from 8.30pm Wednesday 26th October to 1:30am Thursday 27th October to allow for essential maintenance.***


    Customer Services 


    Due to an exceptional increase in the number of emails and telephone calls coming in to the Customer Services team, there may be a delay of at least two working days before a response is sent to any email enquiry. We apologise for any inconvenience.

    For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please contact ACRO Customer Services. The desk is open Monday to Friday, 8.30am to 11pm United Kingdom time.



    Please note that if your enquiry relates to the Disclosure and Barring Service (DBS) you should contact them directly. ACRO is a national police unit and has no affiliation to the DBS.


    Customer services:  02380 479 920

    International Callers:  0044 2380 479 920


    Jobs and recruitment enquiries 


    We're always looking for talented and enthusiastic people to join our workforce. For full details on our current vacancies and who to contact for more information, please take a look at the Join us page




    Police forces and other agencies

    If you work for a police force or other law enforcement agency, please use the number below. Please note that this department will not be able to assist with calls from the general public.


    Call:  01489 569 800

    International Callers:  00 44 1489 569 800






    Media enquiries

    For media enquiries relating to ACRO Criminal Records Office, members of the media should contact ACRO between Monday and Friday from 8.30am to 4:30pm United Kingdom time.



    If your enquiry relates to the National Police Chiefs' Council (NPCC) please contact the NPCC press office.








    Postal address

    General post should be sent to:


    PO Box 481



    PO14 9FS 

    United Kingdom

    Post relating to Subject Access should be sent to:

    ACRO (SAO)

    PO Box 623



    PO14 9HR 

    United Kingdom


    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the following address. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.


    Courier post should be sent to:



    c/o CitySprint 

    Unit 2, Solent Estate

    Shamblehurst Lane

    Hedge End


    SO30 2FX 

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