Call: 0845 60 13 999 or 01962 871 111
International Callers: 0044 1962 871 111
For enquiries relating to the exchange of criminal records with European and Non European countries and International Development, please contact the International Criminal Conviction Exchange. The desk is open Monday to Friday.
Please note that this department will not be able to assist with calls from the general public.
Call: 01489 569 800
International Callers: 00 44 1489 569 800
For media enquiries relating to the ACPO Criminal Records Office (ACRO). Enquiries should be made between Monday and Friday from 08:30 to 16:30 United Kingdom time.
If your enquiry relates to the Association of Chief Police Officers (ACPO), please contact the ACPO Press Office.
Please do not use these contact details for ACRO Customer Service enquiries.
General post should be sent to:
PO Box 481
Post relating to Subject Access should be sent to:
PO Box 623
If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the following address. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.
Courier post should be sent to:
Unit 2, Solent Estate