Delivering Operational Benefits to Law Enforcement
  • Contact us

    Customer Services

    Please contact Customer Services for enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates.

    The desk is open Monday to Friday between 7.30am and 7.30pm UK time. 

    Please note that due to the large volumes of enquiries we receive there may be a delay to enquiries sent by email. We apologise for any inconvenience.

    +44 (0)2380 479 920

    If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.

    Jobs and recruitment enquiries

    We're always looking for talented and enthusiastic people to join our workforce. 

    For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.

    Police forces and other agencies

    If you work for a police force or other law enforcement agency, please use the contact details below. 

    Members of the public should use the Customer Service contact details as above. 

    +44 (0)1489 569 800

    Media enquiries

    Members of the media can contact ACRO's Communications Team between Monday and Friday from 8.30am to 4:30pm United Kingdom time.

    We handle all media enquiries relating to the work of ACRO Criminal Records Office.

    Please contact the National Police Chiefs' Council for matters relating to broader national policing strategy.

    Postal address

    General post:

    PO Box 481
    PO14 9FS
    United Kingdom 


    Subject Access post:

    ACRO (SAO)
    PO Box 623
    PO14 9HR
    United Kingdom 


    Courier post:

    ACRO c/o CitySprint 
    Unit 2, Solent Estate
    Shamblehurst Lane
    Hedge End
    SO30 2FX


     If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.

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