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    Police Certificate, Subject Access or International Child Protection Certificates enquiries

    *** Service update, Thursday, October 1, 2015: ACRO Customer Services is currently experiencing an exceptionally high volume of queries so applicants may prefer to email rather than telephone.

    For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please contact ACRO Customer Services. The desk is open Monday to Friday, 08:30 to 23:00 United Kingdom time. Please note that if your enquiry relates to the Disclosure and Barring Service (DBS) you should contact them directly. ACRO are a separate policing agency and have no affiliation to the DBS. 


     Call: 0845 60 13 999 or 01962 871 111

     International Callers: 0044 1962 871 111




    Police Forces and Other Agencies

    Please note that this department will not be able to assist with calls from the general public.


     Call: 01489 569 800

     International Callers: 00 44 1489 569 800




    Media Enquiries

    For media enquiries relating to the ACRO Criminal Records Office (ACRO). Enquiries should be made between Monday and Friday from 08:30 to 16:30 United Kingdom time.





    If your enquiry relates to the National Police Chiefs' Council (NPCC) please contact the NPCC press office.






    Postal Address 

    General post should be sent to:



    PO Box 481



    PO14 9FS 

    United Kingdom


    Post relating to Subject Access should be sent to:


    ACRO (SAO)

    PO Box 623



    PO14 9HR 

    United Kingdom                



    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the following address. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.


    Courier post should be sent to:



    c/o CitySprint 

    Unit 2, Solent Estate

    Shamblehurst Lane

    Hedge End


    SO30 2FX 




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