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    Service update - 16th February 2018

    Card payments


    We have made progress with the issues encountering on declined card payments, and worked with external partners to implement measures to rectify this.


    We will continue to monitor the situation as a small proportion of customers may still find they experience issues.


    If you are continuing to experience issues, please contact the Customer Services desk using the contact details below.


    Online applications  


    Our online applications service will be down on Tuesday 20th February between 1pm and 4.30pm UK time for maintenance. 



    General enquiries from members of the public



    Police Certificates, International Child Protection Certificates and Subject Access   


    For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please first click on the appropriate link to see answers to frequently asked questions.


    For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 7.30pm UK time.


    Please note that due to the large volumes of enquiries we receive there may be a delay to enquiries sent by email. We apologise for any inconvenience.


    +44 (0)2380 479 920




    If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.


    Record Deletion  

    If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.

    For updates on the status of a record deletion application you have submitted, please email deletions@acro.pnn.police.uk and a member of the team will contact you within 72 hours. 


    Jobs and recruitment enquiries


    We're always looking for talented and enthusiastic people to join our workforce.


    For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.



    Police forces and other agencies


    If you work for a police force or other law enforcement agency, please use the contact details below. 


    +44 (0)1489 569 800





    Media enquiries


    Members of the media can contact ACRO's Communications Team between Monday and Friday during office hours UK time.


    We handle all media enquiries relating to the work of ACRO Criminal Records Office.




    Please contact the National Police Chiefs' Council for matters relating to broader national policing strategy.



    Postal address


    General post:


    PO Box 481
    PO14 9FS
    United Kingdom 


    Subject Access post:


    ACRO (SAO)
    PO Box 623
    PO14 9HR
    United Kingdom 


    Courier post:


    ACRO c/o CitySprint 
    Unit 2, Solent Estate
    Shamblehurst Lane
    Hedge End
    SO30 2FX



    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.

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