Delivering Operational Benefits to Law Enforcement
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    Customer Services 

    For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please contact ACRO Customer Services. The desk is open Monday to Friday, 8.30am to 11pm United Kingdom time.

     

    Please note that if your enquiry relates to the Disclosure and Barring Service (DBS) you should contact them directly. ACRO is a national police unit and has no affiliation to the DBS.

     

    Customer services:  02380 479 920

    International Callers:  0044 2380 479 920

    Email:  customer.services@acro.pnn.police.uk





    Jobs and recruitment enquiries 

     

    We're always looking for talented and enthusiastic people to join our workforce. For full details on our current vacancies and who to contact for more information, please take a look at the Join us page



     


     

     

    Police forces and other agencies

    If you work for a police force or other law enforcement agency, please use the number below. Please note that this department will not be able to assist with calls from the general public.

     

    Call:  01489 569 800

    International Callers:  00 44 1489 569 800

    Email:  enquiries@acro.pnn.police.uk

     

     


     

     

    Media enquiries

    For media enquiries relating to ACRO Criminal Records Office, members of the media should contact ACRO between Monday and Friday from 8.30am to 4:30pm United Kingdom time.

     

    Email:  communications@acro.pnn.police.uk


    If your enquiry relates to the National Police Chiefs' Council (NPCC) please contact the NPCC press office.

     

    Email:  press.office@acpo.pnn.police.uk

    Website:  www.npcc.police.uk

     

     


     

     

    Postal address

    General post should be sent to:

    ACRO 

    PO Box 481

    Fareham

    Hampshire

    PO14 9FS 

    United Kingdom

    Post relating to Subject Access should be sent to:

    ACRO (SAO)

    PO Box 623

    Fareham

    Hampshire

    PO14 9HR 

    United Kingdom

     

    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the following address. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.

     

    Courier post should be sent to:

     

    ACRO 

    c/o CitySprint 

    Unit 2, Solent Estate

    Shamblehurst Lane

    Hedge End

    Southampton 

    SO30 2FX 

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