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    Contact us

     


    Customer Services



    For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please first click on the appropriate link to see answers to frequently asked questions.



    For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 7.30pm UK time.

     

     

    Please note that due to the large volumes of enquiries we receive there may be a delay to enquiries sent by email. We apologise for any inconvenience.

     


     

    +44 (0)2380 479 920


     

    customer.services@acro.pnn.police.uk  


     

    If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.



    Records deletion 



    If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.



    For updates on the status of a record deletion application you have submitted, please email deletions@acro.pnn.police.uk and a member of the team will contact you within 72 hours. 



     


    Jobs and recruitment enquiries



     

     

    We're always looking for talented and enthusiastic people to join our workforce. 


     

    For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.


     


     


    Police forces and other agencies



     

    If you work for a police force or other law enforcement agency, please use the contact details below. 


     

    Members of the public should use the Customer Service contact details as above. 


     

    +44 (0)1489 569 800


     

    enquiries@acro.pnn.police.uk  


     


     


    Media enquiries



     

    Members of the media can contact ACRO's Communications Team between Monday and Friday during office hours UK time.


     

    We handle all media enquiries relating to the work of ACRO Criminal Records Office.
     


     

    communications@acro.pnn.police.uk  


     

    Please contact the National Police Chiefs' Council for matters relating to broader national policing strategy.
     


     


     


    Postal address



     

    General post:


     

    ACRO
    PO Box 481
    Fareham
    Hampshire
    PO14 9FS
    United Kingdom 

               

    Subject Access post:


     

    ACRO (SAO)
    PO Box 623
    Fareham
    Hampshire
    PO14 9HR
    United Kingdom 

               

    Courier post:


     

    ACRO c/o CitySprint 
    Unit 2, Solent Estate
    Shamblehurst Lane
    Hedge End
    Southampton
    SO30 2FX


     

     

    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.

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