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Customer Services  


Police Certificates, International Child Protection Certificates and subject access requests




Service status 21st May  


Subject access online application service

Online requests for subject access will be unavailable from 12pm (noon) UK time on Wednesday 23rd May until 9.00am UK time on Friday 25th May. We will aim to get the service up and running as soon as possible. You can still apply via post, see here for details. We apologise for any inconvenience this may cause.


Online application payments

A number of customers are experiencing an issue with online payments for Police Certificates and International Child Protection Certificates.

Unfortunately this only becomes apparent at the payment stage at the end.

We recommend that before you start your application you clear your cookies and make sure you are using the latest version of your internet browser.

The following browsers will support the application:
Internet Explorer 9 and above
Internet Explorer 8 on Windows 7 and above
Google Chrome all versions
Firefox version 3.5 and above
Safari version 5 and above
Opera version 12 and above

Using a browser that is not listed above may mean you are unable to make payment and complete your application.

Some customers are also reporting that waiting some moments for the page to load is working.

We are investigating the issue and will keep you updated.

We’re sorry for any inconvenience this has may have caused and thank you for your patience.

If you would like to discuss other methods of applying, please contact us. Please note that the ACRO Customer Services team is not able to fix individual IT issues.

While we are not aware of issues for subject access requests, if you experience any difficulty, try clearing cookies and using the most current browser. 




General enquiries


For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please first click on the appropriate link to see answers to frequently asked questions.


For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 7.30pm UK time.


Please note that due to the large volumes of enquiries we receive there may be a delay to enquiries sent by email. We apologise for any inconvenience.


+44 (0)2380 479 920  


If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.


Record deletion

If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.

For updates on the status of a record deletion application you have submitted, please email and a member of the team will contact you within 72 hours. 


Jobs and recruitment enquiries


We're always looking for talented and enthusiastic people to join our workforce.


For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.



Police forces and other agencies


If you work for a police force or other law enforcement agency, please use the contact details below. 


+44 (0)1489 569 800  



Media enquiries


Members of the media can contact ACRO's Communications Team between Monday and Friday during office hours UK time.


We handle all media enquiries relating to the work of ACRO Criminal Records Office.  



Postal address


General post:


PO Box 481
PO14 9FS
United Kingdom 


Subject Access post:


PO Box 623
PO14 9HR
United Kingdom 


Courier post:


ACRO c/o CitySprint 
Unit 2, Solent Estate
Shamblehurst Lane
Hedge End
SO30 2FX



If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.


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