Contact us

Customer Services  

Police Certificates, International Child Protection Certificates and subject access requests

For enquiries relating to Police Certificates, subject access or International Child Protection Certificates, please first click on the appropriate links for frequently asked questions and further guidance.


For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 7.30pm UK time. 


+44 (0)2380 479 920   


There may be a delay to enquiries sent by email due to the large volume of requests we receive. We're sorry for any inconvenience.


If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.



Record deletion

If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.

For updates on the status of a record deletion application you have submitted, please email and a member of the team will contact you within 72 hours. 


Raising a concern 


If you are dissatisfied with the level of service you have received from ACRO and would like to raise a concern, please see Raising a concern with ACRO - guidance for the public.


Jobs and recruitment enquiries


We're always looking for talented and enthusiastic people to join our workforce.


For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.



Police forces and other agencies


If you work for a police force or other law enforcement agency, please use the contact details below. 


+44 (0)1489 569 800  



Media enquiries


Members of the media can contact ACRO's Communications Team between Monday and Friday during office hours UK time.


We handle all media enquiries relating to the work of ACRO Criminal Records Office.  




Freedom of Information   


See About Us 




Postal address


General post:


PO Box 481
PO14 9FS
United Kingdom 


Subject access post:


PO Box 623
PO14 9HR
United Kingdom 


Courier post:


ACRO c/o CitySprint 
Unit 2, Solent Estate
Shamblehurst Lane
Hedge End
SO30 2FX



If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.


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