notes apply to individuals wishing to obtain a Subject Access disclosure for
Click here to download a printable version of these frequently asked questions.
Subject to certain
exemptions you have a right to be told whether any information is held about
you and a right to a copy of that information. You DO NOT have the right to any
information that identifies someone else, or the right to information that is
not your personal data.
Personal Data is defined as information relating to a living individual
who can be identified either from the information itself or indirectly by
combining the information with other data available to the data controller.
Personal data includes expressions of opinion about the individual and any
indication of intentions anyone may have in respect of the individual.
The Chief Officer of Police may deny access to information where the
Act allows. The Act provides exemptions in relation to information held for:
where disclosing that information to you would be likely to prejudice
any of these purposes.
Your personal details
such as your name and date of birth, impending prosecutions, cautions, final
warnings, reprimands, convictions, penalty notices and information relating to
the issue of firearms certificates may appear on your disclosure. Arrest events
that do not result in conviction will also appear. In other words, if you were
arrested and the police took no further action (which may be shown as NFA on
the disclosure document), or you were found not guilty at court the details
surrounding this may appear on your disclosure.
Yes it will. This is
because the Rehabilitation of Offenders Act 1974 is not applied to a Subject
Access disclosure and therefore all convictions whether spent or unspent under
the Act will appear on the disclosure.
If you would like to know what information is held about you on the
Police National Computer (PNC) you will need to complete a Subject Access
request. You can apply online or by post. Please go to the Subject Access web
page for more information about how to apply.
Proof of identification
and payment of £10 must accompany your request.
Each Subject Access request costs £10 sterling. If you apply by post
please make your cheque, postal order or banker’s draft payable to ‘PCC for
Hampshire’. We can also accept payment by bank transfer – if you want to use
this facility please follow this link: Pay by bank transfer.
If you apply online you
can use the online payment facility – full details are on the Subject Access online application page.
If you would like to know what information is held about you on the PNC
you will need to complete a Subject Access request. Please go to the Subject Access web
page for more information about how to apply. You can apply and pay online or
you can download an application form and send it to ACRO with proof of
identification and payment.
If you request both local and national information at the same time, you only have to make one payment. Please go to the Subject Access web page and click on the link to your local police force. The force website will provide details about how to apply.
Please note the £10 fee covers the disclosure of information from the PNC and local systems and databases of one force if both are applied for at the same time. If you require local information from more than one force, you will need to make a separate request to each force and pay a £10 fee to the force for each application. More information about how to apply for local information is available on each force website.
Once your completed application has been received it can take up to 40
days to receive a response.
All Subject Access requests are processed in strict date order from the
date of receipt. Applications can only be processed more quickly in very
If you need a visa to travel to Australia,
Belgium, Canada, New
Zealand, South Africa
or the United States of
America you will need to apply for a Police
Certificate. Please see the Police Certificate
section of the ACRO website.
If you require a
disclosure for immigration to a country other than those listed above you
should contact the relevant Embassy or High Commission for advice to establish
whether an ACRO Police Certificate is acceptable.
ACRO does not provide a legalisation or authentication service. You
will need to contact the Foreign
and Commonwealth Office (FCO) Legalisation Office.
Please note: the FCO will only apostille original documents, not
photocopies or .pdf documents.
PLEASE NOTE: EMAIL DISCLOSURES DO NOT BEAR A WET SIGNATURE. IF YOU REQUIRE A WET SIGNATURE OR YOU NEED TO GET THE DOCUMENT APOSTILLED/ LEGALISED, PLEASE SELECT A POSTAL DISCLOSURE
Police Forces within the United Kingdom DO NOT issue documents
described as ‘certificates of good conduct', ‘certificates of good character’
or ‘Police Clearance Certificates'. Please note that if you exercise your
rights under the Subject Access Provisions of the Data Protection Act 1998 you will
NOT be provided with a certificate of this nature.
ACRO does not provide PNC disclosures for employment vetting purposes. If you live in England, Scotland or Wales and you require a disclosure for employment purposes, please go to the Disclosure Scotland website or telephone 0870 609 6006.
If you live in Northern Ireland please contact AccessNI on 0300 200 7888 or via their website www.nidirect.gov.uk
If you intend to work as a paid employee, or as a volunteer for an organisation, in the UK and your work will be bringing you in to contact with children or vulnerable adults please visit the DBS website or telephone 0870 9090811.
When you submit your application you will need to include copies, not originals, of at least two different documents
which confirm your identity, current address and signature. These could be:
If you are unsure what
documents will be acceptable, please contact ACRO Customer Services.
ACRO will process your request and send a response to the address shown
on your application form.
We may need to contact you to request additional information or
clarification. Your application will not be processed without the requested
information and, if you do not reply by the date shown on the ACRO letter, your
application will be cancelled.
No refunds are issued in
respect of cancelled applications.
If you have not received a response you should contact ACRO Customer Services. Please note that it can take up to 40 days to process your application
and if we have requested additional information it may take longer.
All disclosure documents to
addresses are sent by 2nd class post or 1st class airmail to
overseas addresses. Please allow 10 working days for delivery for UK addresses
and 14 days for overseas addresses. If you have still not received your
disclosure after this time please contact ACRO Customer Services.
No, we can only send disclosures by 2nd class post or 1st
class airmail to overseas addresses.
No. A Subject Access disclosure can only provide you, the data subject,
with information about you.
Yes if you provide written and signed authorisation. This is known as a
‘third party authority’. You will still need to complete and sign the
Yes – you will need to specify the postal address on your application form.
ACRO cannot amend any of the PNC information on a Subject Access
disclosure as it does not own the data. If you believe the information held on
the PNC is inaccurate or incorrect you will need to contact the data protection
office for the force which owns the data. This will be clearly shown on the
disclosure and the contact details will be on the force’s website.
The information contained in this website is only a guide and further
information about the Data Protection Act 1998 can be obtained from the
Information Commissioner’s Office website.