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During the coronavirus pandemic, ACRO Criminal Records Office remains committed to its purpose of safer communities in the UK and across the world.
 
We are endeavouring to maintain business as usual, providing key criminal records information services that are vital to members of the public, as well as to law enforcement and criminal justice agencies globally.
 
As a key part of the policing family in the UK, we are also offering support to forces and agencies throughout the country.
 
We are regularly reviewing demand and resources, prioritising the safety of our staff alongside that of the communities we serve.
 
Most of our services are operating at business as usual service levels but there are a number of areas where delays may still occur.  If we experience delays that are not included in this list when handling your request you will be contacted by a member of our teams
 

Services to the public 

ACRO is processing applications within our normal timescales, however postal services are taking much longer to deliver due to the pandemic.

Due to these delays, we will not consider a document to be “Lost in post”, until:

UK Europe Rest of the World
Day 15 after despatch Day 20 after despatch Day 40 after despatch
 

Record deletion requests

There continue to be delays in our receipt of a decision from some forces.  Once ACRO has received a decision, we will process this in accordance with our usual turnarounds.
 

Right of access to personal information held by ACRO

We will continue to prioritise requests for personal information in line with national guidance. We will contact you individually if we think your application may take longer.
 

Court orders

Court Orders submitted to the Court Order mailbox will be dealt with as a priority due to the judicial time frames set by the Court. These will be processed under the current terms, relying on third countries to process the request and provide the appropriate response. Many countries are experiencing difficulties due to the coronavirus and are prioritising different functions within their organisation. Response times may therefore be delayed, part
 
If you have a specific enquiry about our services during the coronavirus pandemic, please contact us.
 
Further information for law enforcement agencies is available on our Knowledge Hub community: ACRO International Conviction Check.
 
Published 23rd October 2020