Thank you for your interest in ACRO Criminal Records Office. We’re committed to attracting and retaining talented and enthusiastic people to work with us and achieve our mission of delivering first-class criminal records information services that help keep people safe.
Whatever your skills, background or experience, ACRO offers a range of permanent full-time, part-time and flexible working roles, as well as development opportunities to suit you and your work-life commitments and career aims.
ACRO is a national police unit hosted by Hampshire Constabulary. All ACRO staff are employed as Hampshire Constabulary police staff with access to the force’s benefits and terms and conditions including a competitive salary and pension scheme, generous holiday allowances, family-friendly and flexible working practices and employee support.
Please take a look at our current vacancies on Hampshire Constabulary’s recruitment pages or contact us for further details.
We welcome applications from all sections of the community, irrespective of race, gender, age, disability, sexual orientation, religion or belief. We're committed to creating an inclusive workplace and embedding the police service Code of Ethics and policing standards into everything we do.
Office clerks are responsible mainly for initially processing, logging and checking incoming information. This could be an application from a member of the public for a certificate or Subject Access and would involve validating and confirming accuracy and making sure the application and payment is complete. In criminal conviction exchange, clerks review UK-based conviction information to send to other countries. Processing incoming mail and administration are requirements in some clerk roles. All clerks need to be able to process high levels of data and undertake repetitive, routine tasks.
Operators and analysts support a range of ACRO business areas including our certificates work, Subject Access, international criminal conviction exchange and PNC services.
Operators deliver a core service, conducting the bulk of checks on UK criminal databases. It’s their job to identify the correct records for disclosure, either to the appropriate law enforcement agency, UK government agency or member of the public. In doing so, operators need to carefully consider a variety of rules, laws and principles on a case-by-case basis depending, for example, on the information and the intended audience. In international criminal conviction exchange, operators also make outbound requests for information about foreign national offenders in the UK.
The analyst role varies depending on the business area. For certificates and Subject Access, analysts are responsible for resolving applicants’ queries and issues about the information that’s being disclosed by analysing and providing advice on offending history. Analysts for PNC services and international criminal conviction exchange update UK criminal databases with conviction information from a variety of sources. This involves complex analysis of source information and, in the case of overseas convictions, determining the appropriate corresponding offence in the UK.
Quality controllers are responsible for the final checks on the information we disclose to members of the public through our certificates and Subject Access. This includes printing, signing and issuing the relevant documents. They’re responsible for identifying and correcting errors and therefore need to be confident in approaching operators to ask for justification or rationale on disclosure decisions. The role requires high levels of attention to detail to ensure the information being processed is accurate.
Heads of section are the first-line managers for teams of clerks, operators, analysts and quality controllers. Usually, they’re responsible for teams of up to ten members of staff, managing their welfare and other personnel issues. They oversee the team’s workload and assign responsibilities within their department. In addition, they undertake a combination of some or all of the above responsibilities as required and will have specific responsibility for some operational processes and liaising with partners, customers and other stakeholders. Heads of section need to be able to manage multiple competing priorities and demands from their teams, senior managers and stakeholders.
We’re committed to helping our staff grow in their roles by providing training and support with a structured professional development review and secondment and development opportunities.
If you’re looking for a solid start to your career, there are plenty of departments within ACRO where you can gain further experience. Our workforce also includes project management, HR, development, research, intelligence, finance, facilities, IT and communications roles.
Staff looking to progress to management will have the opportunity to apply for supervisor and head of section roles and further to deputy and senior management level.
As a Hampshire Constabulary employee, you’ll benefit from access to mentoring, coaching and career and training opportunities within the force.
If you would like to speak to one of our team further about career opportunities with ACRO, please email your contact details to firstname.lastname@example.org with the subject heading: Join us.
Please go to our Contact us page for further contact details.