• Contact us

    Service update: 18/04/19

    Please be aware that our office is closed on Friday 19th April and Monday 22nd April for the Easter bank holidays. We will be open as usual from 7.30am on Tuesday 23rd April. 

    Service Issues: 01/04/19

    We're aware that a small number of our customers are having difficulties completing card payments online. Enquiries were made with our card payment provider, who have no issues receiving payment, so if you're experiencing issues making a payment, we would suggest contacting your card issuer directly. 

    Customer Services  

    Police Certificates, International Child Protection Certificates and subject access requests

    For enquiries relating to Police Certificates, subject access or International Child Protection Certificates, please first click on the appropriate links for frequently asked questions and further guidance.


    For further support on these services, you can contact our Customer Services desk, which is open Monday to Friday between 7.30am and 7.30pm UK time. 


    +44 (0)2380 479 920




    There may be a delay to enquiries sent by email due to the large volume of requests we receive. We're sorry for any inconvenience.


    If your enquiry relates to the disclosure services (DBS, Disclosure Scotland, AccessNI), please contact them directly. ACRO is a national police unit and has no affiliation with these services.

    In the event that you have a concern or dispute regarding a product or service that you'd like to raise with ACRO, please refer to our Concerns Guidance for more information. 


    Record deletion

    If you have an initial enquiry about making a record deletion application, please take a look at the Record Deletion page and the answers to frequently asked questions. These pages reference all the necessary information including a copy of the national guidance and application form.

    For updates on the status of a record deletion application you have submitted, please email deletions@acro.pnn.police.uk and a member of the team will contact you within 72 hours. 


    Jobs and recruitment enquiries


    We're always looking for talented and enthusiastic people to join our workforce.


    For full details on our current vacancies and who to contact for more information, please take a look at the Join us page.



    Police forces and other agencies


    If you work for a police force or other law enforcement agency, please use the contact details below. 


    +44 (0)1489 569 800





    Media enquiries


    Members of the media can contact ACRO's Communications Team between Monday and Friday during office hours UK time.


    We handle all media enquiries relating to the work of ACRO Criminal Records Office.







    Freedom of Information   


    See About Us 




    Postal address


    General post:


    PO Box 481
    PO14 9FS
    United Kingdom 


    Subject access post:


    ACRO (SAO)
    PO Box 623
    PO14 9HR
    United Kingdom 


    Courier post:


    ACRO c/o CitySprint 
    Unit 2, Solent Estate
    Shamblehurst Lane
    Hedge End
    SO30 2FX



    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the courier post address above. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.


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