Delivering Operational Benefits to Law Enforcement
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    Police Certificate, Subject Access or International Child Protection Certificate enquiries

    For enquiries relating to Police Certificates, Subject Access or International Child Protection Certificates, please contact ACRO Customer Services. The desk is open Monday to Friday, 08:30 to 23:00 United Kingdom time. Please note that if your enquiry relates to the Disclosure and Barring Service (DBS) you should contact them directly. ACRO are a separate policing agency and have no affiliation to the DBS.

     

     
     

     

    Call: 0845 60 13 999 or 01962 871 111

     

    International Callers: 0044 1962 871 111

     

     

    Other Enquiries

    For general enquiries about the ACPO Criminal Records Office. Please note that this number will not be able to answer enquiries relating to the above. General enquiries should be made Monday to Friday from 08:30 to 16:30 United Kingdom time.

     

    Call: 01489 569 800

     

    International Callers: 00 44 1489 569 800

     

     

    International Criminal Conviction Exchange

    For enquiries relating to the exchange of criminal records with European and Non European countries and International Development, please contact the International Criminal Conviction Exchange. The desk is open Monday to Friday.

     

    Email: international.requests@acro.pnn.police.uk

     

    Media Enquiries

    For media enquiries relating to the ACPO Criminal Records Office (ACRO). Enquiries should be made between Monday and Friday from 08:30 to 16:30 United Kingdom time.

     

     

     

     

    If your enquiry relates to the Association of Chief Police Officers (ACPO), please contact the ACPO Press Office.

     

     
    Call: 02070 848 946 / 47 / 48

     

     

    Postal Address 

    General post should be sent to:

     

    ACRO

    PO Box 481

    Fareham

    Hampshire

    PO14 9FS

    United Kingdom

     

    Post relating to Subject Access should be sent to:

     

    ACRO (SAO)

    PO Box 623

    Fareham

    Hampshire

    PO14 9HR

    United Kingdom                

     

    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application

    to be delivered to the following address. ACRO cannot accept responsibility for lost items or the late or failed delivery

    of couriered items showing any other address

     

    Courier post should be sent to:

     

    ACRO

    c/o CitySprint

    Unit 2, Solent Estate

    Shamblehurst Lane

    Hedge End

    Southampton

    SO30 2FX