Delivering Operational Benefits to Law Enforcement
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    Please note that the office will be closed from 4:30pm  (UK time) on Wednesday December 24 and Wednesday December 31.  ACRO will also be closed on December 25 and 26 and January 1 due to  bank holidays. We apologise for any inconvenience this may cause. ACRO would like to advise customers applying for certificates and disclosure services that Royal Mail deals with large volumes of post over the festive period. Please click here to see Royal Mail's current advice to customers as there may be delays.   

     

    Please click here for Royal Mail's festive postal dates.

     

    We are currently experiencing a temporary issue with emails being received from and sent to Hotmail, MSN and Live mailboxes. We are investigating this issue and hope to have it resolved soon. We apologise for any inconvenience this may be causing.

     

    Police Certificate, Subject Access or International Child Protection Certificate enquiries

    For enquiries relating to Police Certificates,  Subject Access or  International Child Protection Certificates, please contact ACRO Customer Services. The desk is open Monday to Friday, 08:30 to 23:00 United Kingdom time. Please note that if your enquiry relates to the Disclosure and Barring Service (DBS) you should contact them directly. ACRO are a separate policing agency and have no affiliation to the DBS.

      

      

     Call: 0845 60 13 999 or 01962 871 111

     International Callers: 0044 1962 871 111 

     

     

    Other Enquiries

    For general enquiries about the ACPO Criminal Records Office. Please note that this number will not be able to answer enquiries relating to the above. General enquiries should be made Monday to Friday from 08:30 to 16:30 United Kingdom time.

     

     Call: 01489 569 800

     International Callers: 00 44 1489 569 800 

     

     

    International Criminal Conviction Exchange

    For enquiries relating to the exchange of criminal records with European and Non European countries and International Development, please contact the International Criminal Conviction Exchange. The desk is open Monday to Friday.

     

     Email: international.requests@acro.pnn.police.uk

     

     

    Media Enquiries

    For media enquiries relating to the ACPO Criminal Records Office (ACRO). Enquiries should be made between Monday and Friday from 08:30 to 16:30 United Kingdom time.

     

     

     

     

    If your enquiry relates to the Association of Chief Police Officers (ACPO), please contact the ACPO Press Office.

     

     
     Call: 02070 848 946 / 47 / 48

     

     

    Postal Address 

    General post should be sent to:

     

    ACRO

    PO Box 481

    Fareham

    Hampshire

    PO14 9FS

    United Kingdom

     

    Post relating to Subject Access should be sent to:

     

    ACRO (SAO)

    PO Box 623

    Fareham

    Hampshire

    PO14 9HR

    United Kingdom                

     

    If sending your application to ACRO by a courier service, your chosen courier company must arrange for the application to be delivered to the following address. ACRO cannot accept responsibility for lost items or the late or failed delivery of couriered items showing any other address.

     

    Courier post should be sent to:

     

    ACRO

    c/o CitySprint

    Unit 2, Solent Estate

    Shamblehurst Lane

    Hedge End

    Southampton

    SO30 2FX